Returns & Refunds

You have 30 days from the date of delivery to request a return. Items must be unused, in their original condition and packaging, with all tags attached.

Email support@maisonaurelle.com with your order number and the item you'd like to return. We'll reply within 1–2 business days with return instructions. Items sent back without a request cannot be accepted.

Once we receive and inspect your return, we'll email you. Approved refunds are issued to the original payment method within 5–10 business days.

If your bag arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with photos. We'll send a replacement or a full refund at no cost to you.

Want a different colour or style? Return the original item and place a new order — it's the fastest way to get the bag you want.

Gift cards and items marked as final sale cannot be returned.

Unless the item was damaged or incorrect, return shipping costs are the customer's responsibility.