Frequently Asked Questions
How long does shipping take?+
Orders are processed in 1–3 business days and delivered in 5–9 business days within the US. Shipping is free.
How can I track my order?+
You'll receive an email with a tracking number as soon as your order ships.
Can I return my bag?+
Yes. You have 30 days from delivery to request a return of unused items in original condition.
When will I get my refund?+
Approved refunds go back to your original payment method within 5–10 business days after we receive the return.
What payment methods do you accept?+
Major credit and debit cards. All payments are processed over an encrypted connection.
Can I change or cancel my order?+
Contact support@maisonaurelle.com within 12 hours of ordering and we'll do our best before it ships.
Are the bags designer brands?+
No. Our bags are designer-inspired styles sold under the Maison Aurelle name.
Do you ship internationally?+
We focus on the United States. International orders may be subject to customs duties paid by the customer.
Still have a question? Contact us.